Frequently asked questions
Including the ones other services avoid: what it costs, what your real odds are, and why you should trust anyone at all with your wallet.
Your odds, honestly
The first thing we tell you in a free evaluation is whether recovery is realistic. Here's the same honesty, up front:
| Your situation | Recovery outlook |
|---|---|
| Wallet file won't open, but you know the password Corrupt, obsolete, or unsupported software (Multibit, old wallet.dat…) | VERY LIKELY |
| Seed phrase with up to 3 missing or incorrect words BIP-39 and most legacy mnemonics | VERY LIKELY |
| Forgotten password under ~8 characters GPU brute force | VERY LIKELY |
| Broken device (phone, laptop, hardware wallet), not destroyed Bench repair or professional data recovery | LIKELY |
| Strong password, but you have good guesses about it Your habits become our GPU candidate lists | ≈ 50 / 50 |
| Strong password, no idea at all We'll tell you this honestly rather than take your case | NEAR ZERO |
| Coins stolen and already transferred out Anyone promising to "hack them back" is scamming you — read why | NOT RECOVERABLE |
Trust & safety
Why should I trust you?
Handing a wallet to an internet stranger requires trust, so don't take our word — verify:
- A legal contract. Every job is bound by a written agreement with Veksler Consulting LLC (Colorado ID #20218030311). Because David's identity is public, you can hold him legally responsible. You can also request a signed contract reviewed by your own lawyer, naming your Bitcoin address.
- A public reputation since 2013. Google "David Veksler" — talks, articles, press. For substantial recoveries, we can arrange a call with a past client or a well-known Bitcoin figure who will vouch for us.
- In-person recovery. Meet us in Denver and, where practical, we attempt recovery together on your own equipment.
- No payment until success. You don't pay a cent until your funds are recovered.
Will you keep my coins and information confidential?
Recovered funds are held on a hardware wallet under a security protocol developed for substantial crypto amounts, only until they're returned to you. Confidentiality is guaranteed in the contract, and your data is deleted after the case closes.
How do I know a message from you is really from you?
All legitimate communication comes from contact@walletrecovery.info and can be verified against our published PGP key. We never contact you first — anyone who DMs you claiming to be us is an impersonator.
Cost
What does it cost?
20% of the recovered amount for wallets under 10 BTC; a negotiated lower rate above that. The evaluation is free and there are no upfront fees of any kind. Full fee schedule.
When do I pay?
After your crypto is back under your control. The fee is deducted when recovered funds are returned to your new address — never before.
Process
How does the recovery actually work?
Evaluation → contract → secure transfer of your material (encrypted channel, tracked shipping, or in person) → recovery on our hardware → funds returned to your fresh address → your data destroyed. The five steps in detail, or read how a wallet recovery service works.
How fast will I hear back?
You'll get a reply within a few hours with an assessment and next steps. High-probability recoveries are usually completed within 24–48 hours — often the same business day. (Some competitors publish turnaround times of three weeks.)
What happens after you recover my wallet?
You give us a fresh address you control and receive your funds minus the fee. We'll also help you set up secure storage — hardware wallet, proper seed backup — at no extra charge, so this never happens again.
What we recover
Which wallets and currencies can you recover?
We'll attempt any wallet and any currency. Common scenarios — see the full supported-wallets list:
Bitcoin & forks
Ethereum & tokens
Seeds & hardware
My Bitcoin was stolen. Can you help?
What we can sometimes do: rescue assets still sitting in a compromised wallet (NFTs, staked tokens, dust the thief left) before their sweeper bot takes them. Read the full explanation.
Special cases
I sent coins to the wrong chain (BSC ↔ Ethereum).
If you control the private key of the destination wallet, we can probably recover it. If you sent to an exchange address (Coinbase, BitPay…), only that exchange can help — here are their support links.
Can you help with my Coinbase / Gemini / Crypto.com account?
No — we recover wallets you control, not exchange accounts. For exchanges, contact their customer support.
Didn't find your situation?
Describe it to us — the evaluation is free and the answer is honest.
Start a free evaluation →